Service Desk: 24-hour dispatch service.

Our company provides round-the-clock dispatch services through our ServiceDesk division. The ServiceDesk ensures 24/7 maintenance and monitoring of our clients' equipment throughout Kazakhstan.

One key focus of the ServiceDesk is proactive technical support. Our proactive technical support service aims to prevent equipment failures, conduct preventive maintenance, optimize efficiency, and minimize risks. Proactive technical maintenance support allows for effective monitoring of the condition of all serviced equipment, significantly reducing downtime.This ensures uninterrupted equipment operation and extends its service life.

As part of the ServiceDesk operation, our clients have the opportunity to establish a ticketing system in accordance with service quality standards (SLA). We utilize specialized software and experienced staff to automate service processes and provide transparent reports on the engagement and effectiveness of our clients' employees.